Ego Fleet App Privacy Policy

Ego Fleet App Privacy Policy

Introduction

Nanjing Chervon Industry Co., Ltd. (hereinafter referred to as "Chervon" or "we"), as the provider of Chervon Fleet Service platform services, offers services to customers and platform users through Ego Fleet App. Welcome to register and use Ego Fleet App! It is important to note that the Chervon Fleet Service platform is designed for enterprises or individual merchants and serves enterprises or individual merchants. Customers who purchase or legally obtain Chervon devices requiring the use of the Chervon Fleet Service platform need to register and log in as platform users under the identity of an enterprise or individual merchant. You cannot register and log in to use this platform in your personal capacity. You are authorized personnel of the user you represent (hereinafter referred to as "user") to register and use Fleet Service Web and Ego Fleet App. Therefore, we will not identify and associate your personal identity or use your personal transactions as our processing purposes. However, in the process of providing products and services to users, we may need to collect some of your personal information. We understand the importance of personal information to you. We will, in accordance with legal requirements, collect your personal information within a reasonable and necessary scope. We strive to take corresponding security measures using reasonable and effective information security technologies and management processes to prevent the leakage, damage, or loss of your personal information. In view of this, we have formulated this "Privacy Policy."

You have the right to object at any time during our collection, use or sharing of your personal information if you believe that our data processing practices are outside the scope of what you have accepted or do not correspond to your particular situation. You can exercise this right by contacting us.

Once you have made an opt-out request, we will immediately stop further processing of your personal data, unless we can demonstrate that there is a lawful basis permitted by law that overrides your interests, or that the data processing is necessary for the processing of legal proceedings.

We promise that we will always respect and comply with your choices and take all necessary measures to ensure that your personal information is processed safely, lawfully and transparently.

1. Personal Information We Need to Collect for User Services

1.1 Ego Fleet App is designed for enterprises or individual merchants and serves enterprises or individual merchants. When you register and log in to Ego Fleet App, you need to use the account and password obtained after registering on Fleet Service Web. The account name for logging in to Ego Fleet App is the user's email address registered on Fleet Service Web, and the password is the one created by the user when registering on Fleet Service Web. You cannot register and log in to Ego Fleet App in your personal name.

1.2 When you set up a Master Account on behalf of a User

When you first register and log in to the Ego Fleet App, you will fill in the User's account name and password that you have registered with Fleet Service Web, check the box to agree to the User Agreement and the Privacy Policy, and click Submit to start using our Ego Fleet App service.

Please be aware:

Firstly, you must ensure that you are a legally authorized person of the user. You agree to register and use Ego Fleet App on behalf of the user, and you must ensure the truthfulness, accuracy, and legality of the provided information. Once registered and/or logged in, you are responsible for guaranteeing the authenticity, legality, and accuracy of the provided information. The entity performing the registration and/or log-in operations must ensure that it is registered and/or used on behalf of the user and is the person legally authorized by the user. If the provided information does not meet the requirements, any consequences arising from it will be borne by the account holder who completed the registration.

Secondly, for us, you are the authorized person of the user, and the information and data collected through Ego Fleet App will still be treated as user information. We will not actively identify or associate your personal identity, nor will we use your personal transactions as the processing purpose for the information mentioned above, as our processing purpose is not your personal information.

Thirdly, you, as the authorized person, should be aware, understand, and agree to legally bear the responsibility for the user's authorization. Any disputes, damages, and liabilities arising from your disagreement with the user's authorization or the collection and use of your personal information for logging into Ego Fleet App are solely your responsibility.

Fourthly, if you disagree with the user's authorization or the collection and use of your personal information, you should not register and log in to Ego Fleet App. Otherwise, we reserve the right to assume that you agree to the user's authorization and consent to the collection and use of your personal information by us.

Fifthly, since Ego Fleet App login requires the use of the account and password obtained after registering on Fleet Service Web, any operations and processing activities under the aforementioned user account information are deemed to be authorized and agreed upon by the user. The user should bear legal responsibility for all actions that occur on Ego Fleet App, and the user cannot raise objections unless there is evidence that the loss or disclosure risk of the account and password obtained after registering on Fleet Service Web is due to our fault.

Sixthly, your rights, operations, and service content related to products and Fleet Service Web and Ego Fleet App under your account are subject to the settings and authorization of your account. You may not object to this and may not request and exceed the aforementioned settings and authorization.

Seventh, we reserve the right to treat the Fleet Service Web Account first established after registration by us and the APP Account logged in under it as the User's Master Account. Users have the right to allow their employees or other persons to open multiple sub-accounts under the master account based on their specific authorization after the registration of their master account. Users and you shall be responsible for keeping the user name and password set for their accounts, all logging in to use the user account (including the main account and sub-accounts) and all operations and processing under the aforementioned account, we have the right to conclude that the user is authorized by the user to consent to the user shall be legally liable for all acts occurring under the main account and sub-accounts, which can not be objected to by the user unless the user has genuine Unless the user has evidence that the user name and password of the user account are lost or compromised due to our fault.

1.3 When you set up a sub-account under the main account on behalf of the user

(1) Given that the User has the right to allow its employees or other persons to open sub-accounts under the Master Account under the specific authorization of the User after the registration of the User's Master Account, we have the right to presume that the User has obtained the consent of its authorized person, i.e., you, for the registration and use of any and/or all sub-accounts.

(2) In order to set up a sub-account, we will need to collect your user name, e-mail address and set up a password. Again, you may not provide your real name and private email address, but the username and email address you provide should allow the user to recognize you accurately, and we recommend that you use the work email address provided to you by the Company. We will still save and process your user name, e-mail address, password and the permissions set by the user for your account as the information for the user to set up a sub-account, we will not take the initiative to identify and associate your personal identity, and we will not use your personal affairs as the processing purpose of our use of the aforesaid information, because the purpose of our processing is not your personal information.

(3) Your rights to operate the products, Fleet Service Web and Ego Fleet App under the sub-account and the content of the services are subject to the user's settings and authorization of your account, to which you may not object, and you may not request us to exceed the aforementioned settings and authorization. At the same time, all of your behavior under the sub-account is considered to be the user's behavior, and the user shall be legally responsible for all actions under the sub-account.

(4) We would like to remind you that sub-accounts do not have the function of changing the account name, i.e., changing the email address to which the sub-account is bound. If you, as a sub-account holder, no longer wish to bind your current email address to the account, you should choose to cancel the account (please refer to the following section for the specific operation path and related information “6. How to Cancel Accounts “)

1.3 To ensure the normal login of Ego Fleet App, to identify abnormal states of accounts or products, to understand or optimize the adaptability of product services, and to provide services such as application version upgrades or firmware version upgrades, we will collect your unique product identifier, personal identifier for platform interoperability, personal unique account, MAC address, IP address, phone model, operating system version, registration date, and product settings used to access services.

1.4 To facilitate the user's management of their own products, we have designed and provided the "Fixed Gateway" and "Mobile Gateway" service functions. When creating a fixed gateway, you need to manually open the GPS location permission on your phone, enter the gateway name manually, and select the location of the fixed gateway. The fixed gateway is created only after you manually agree to provide accurate geographical location information. When creating a mobile gateway, you need to manually open the GPS location permission on your phone, enter the gateway name manually, and the mobile gateway is created only after you manually agree to provide the current location of your phone. In the online state of the gateway, users can view the number of products connected to the gateway and information about products connected to the gateway. Therefore, when you choose to use the gateway service functions of "Fixed Gateway" and/or "Mobile Gateway," we will need you to manually open the GPS location permission on your phone and agree to provide accurate geographical location information; otherwise, you will not be able to establish and use the gateway function.

In addition, the system permissions such as Bluetooth, camera, and microphone on your phone, computer, or other devices are not enabled by default. They will only be used when specific functions or services are implemented after your explicit authorization and agreement.

It should be noted that even if you grant these permissions, we will not collect this information when it is not needed for the relevant function or service.

For the aforementioned agreed authorizations, you can also withdraw the above authorizations by (My Account > Settings > System Permissions > Click on Geographic Location, Bluetooth, Camera options, return to the application information on your mobile terminal, and choose to turn on or off all or part of the permissions). However, your withdrawal of authorization does not affect the information collected with your prior consent.

1.5 To show you the real-time status of your product usage and for our targeted optimization and improvement of product design based on centralized analysis of usage data, we will collect your online login duration, single product cycle usage duration, your operational behaviors on products (including your usage duration, frequency, usage time, charging frequency, and other operational behaviors on single product pages), page stay time, page operation records (including click action records, button click records, click volume, stay time), Cookies records, web browsing records, and link click records. If you do not agree to provide the aforementioned information, you should stop using device products through Fleet Service Web and Ego Fleet App, but it will not affect your separate use of products apart from Fleet Service Web and Ego Fleet App.

1.6 To help us understand the operation of Fleet Service Web or Ego Fleet App or products, optimize and improve product design, and promptly optimize our product services to enhance user experience, we will collect and record relevant product operation information, including product usage frequency, crash data, overall usage, performance data, etc. The above data will be collected and processed as user account data, and we will not actively associate or identify you personally with the stored information in the product, nor will we use your personal transactions as the processing purpose for the aforementioned product operation information.

1.7 To send you product message notifications, we will use the account and email provided by you during login.

1.8 To properly provide services related to device products (such as after-sales services, consulting services), and to prove the expressions of intent made by you on behalf of the user, we will collect and process your consent records (including the content, subject, date, and time of consent), as well as information voluntarily provided by you through your account.

1.9 It needs to be emphasized that this policy does not apply to third parties providing services to users or you, such as services provided through the Chervon Fleet Service platform that redirect to third-party websites, clients, or other programs. This policy does not apply to the personal information you provide to third-party service providers.

1.10 Special note: We will not collect and process your information based on the purpose of processing your personal transactions. However, based on your authorization to use the product on behalf of the user, we will not transfer or publicly disclose the aforementioned information to other companies, organizations, or individuals unless it meets specific circumstances specified by laws and regulations.

1.11 If a separate privacy policy/agreement is set for the products or services we provide to users, the corresponding privacy policy/agreement for the specific product or service will take precedence. Unspecified content can be supplemented by this privacy policy.

1.12 If you have any questions about this policy, you can consult Chervon customer service (contact information: Service@egopowerplus.eu) or contact us through the contact information provided in Article 9 of this policy.

2. How We Use Cookies and Similar Technologies

Cookies and similar technologies are commonly used in the internet. When you use our products and related services on behalf of users, we may use relevant technologies to send one or more cookies or anonymous identifiers (hereinafter referred to as "cookies") to the product you are using. This is done to collect, identify, and store information about your access and use of products on behalf of users (including avatars, email, tokens, i.e., account tokens, and search history).

We promise not to use cookies for any purposes other than those described in this privacy policy. We use cookies or similar technologies primarily to achieve the following functions or services:

2.1 Ensuring the Security and Efficient Operation of Products and Services:

We set authentication and security cookies or anonymous identifiers to confirm whether you have securely logged into the service or encountered issues such as theft, fraud, and other illegal activities. These technologies also help us improve service efficiency and enhance login and response speeds.

2.2 Helping You Obtain a More Convenient Access Experience:

We use Localstorage (local storage) technology so that we can assist you in skipping repetitive steps and processes when filling in personal information or entering search content (such as recording searches and form filling).

2.3 Investigating Abnormal Situations:

During your use of this product, we will collect your browsing history and use cookies to record your browsing activities. This information is used to investigate crashes, delays, and other related abnormal situations and explore better service methods.

If your browser or browser add-on services allow, you can perform corresponding data clearing operations in the browser settings or modify the degree of acceptance or rejection of our cookies. When you perform relevant data clearing operations, we will synchronize the deletion of data. However, you may not be able to log in or use services or corresponding features provided by us that rely on cookies due to these modifications.

3. Under What Circumstances We Share Your Information

We will not share your personal information with companies, organizations, and individuals outside of Chervon, except under the following circumstances:

3.1 Sharing in Legal Situations:

We may share your personal information with external parties in accordance with legal regulations and requirements for litigation and dispute resolution.

3.2 Sharing with Explicit Consent:

After obtaining your explicit consent, we will share your personal information with third parties.

3.3 Regarding Third-Party SDK Management:

To ensure the stable operation of the Chervon Fleet Service platform or achieve related functions, our products or services may integrate third-party SDK products. Currently, the third-party SDKs present in our system products include:

Google Maps SDK

Affiliated Organization: Google Asia Pacific Pte. Ltd.

Purpose of Use: Obtain detailed address information through geographic location for user services and product management.

Official Website: Google Maps

Possible Permissions: WIFI permission, camera permission, storage permission, access to network connection, obtain network information status, voice interaction, location permission.

Collected Personal Information: Collect information related to the product brand, model, software system version used by the user, basic oaid information, as well as information such as the operator, product time zone, and latitude and longitude.

3.4 We will not transfer your personal information to any company, organization, or individual unless required by law or with your prior consent.

4. How We Store Your Information

We do not collect and process your personal information for the purpose of processing your personal transactions. However, based on your authorization to use the product on behalf of the user, resulting in us collecting your personal information, we will store your aforementioned personal information in data centers within the European Union and mainland China. We will retain the aforementioned personal information for the shortest period required to achieve the purposes stated in this policy or as required by laws and regulations. For data processed in user account handling and data anonymized after processing your personal information, we do not need to obtain additional consent for the retention and use of such data.

5. How to Query, Correct, and Copy Your Personal Information

6. How to Deactivate Your Account

Given that the account you use to log in to Ego Fleet App is based on the account and password obtained after registering on Fleet Service Web, and is an account authorized by the user for your use, it is not your personal account. Therefore, the deactivation of this account requires the user's consent. After obtaining the user's consent, you can deactivate the account by logging into your account on Fleet Service Web, going to "My Account" in the upper right corner, and selecting "Logout" for the corresponding sub-account. After you have cancelled your account, we will delete or anonymize your personal information for the period required by law.

If you disagree with the user's authorization or the use of your personal information by Ego Fleet App, you should not register, log in, and use Ego Fleet App, and you should uninstall the application promptly.

7. How to Withdraw Your Consent

Your registration and login to the Ego Fleet App account are based on your knowledge, acceptance, and agreement to the user's authorization and providing corresponding information for operation. If you need to withdraw your consent, please inform the user in advance and contact Chervon's customer service personnel to revoke the authorization: Service@egopowerplus.eu. After withdrawing consent, you will not be able to log in or use sub-accounts and the main user account. You should not continue to log in and use Ego Fleet App and should promptly uninstall the application. We will enable deactivation within a reasonable time after verification and receipt of your withdrawal of consent.

We will not continue to use your personal information after you have withdrawn your consent and while your account is deactivated, and if you wish to reactivate your account, you will need to click on your consent to the Privacy Policy and User Agreement again before you can reactivate your account.

8. How We Protect Your Personal Information

We have adopted security measures that comply with industry standards and are feasible to protect your personal information, preventing unauthorized access, public disclosure, use, modification, damage, or loss of your personal information.

9. Protection of Minors' Information

For security reasons, our products and services are intended for use by adults 18 years of age and older, and are not intended for use by persons under the age of 18 or minors.

10. How to Contact Us

10.1 If you have any questions, opinions, or suggestions about this privacy agreement, or if you want to exercise any rights, or if you have any requests to discuss with us, please contact the department responsible for handling personal information at the following:

Chervon Fleet Service Platform Service Provider: Nanjing Chervon Industry Co., Ltd.

Address: 529, 159 Jiangjun Avenue, Jiangning Development Zone, Nanjing, Jiangsu Province, China

Email: Service@egopowerplus.eu

10.2 For security reasons, you may need to provide a written request or prove your identity in other ways. In general, we will verify and confirm your identity within 15 working days after receiving your request. If you are not satisfied with our response, especially if you believe that our processing of your personal information has harmed your legitimate rights and interests, you can also complain or report to the following regulatory authorities:

11. Revision and Notification of Privacy Policy

11.1 This privacy policy may be amended in a timely manner based on business adjustments, changes in laws and regulations, or policy changes. If you continue to use any services we provide or access related websites after adjustments or changes to the privacy policy, this means that you have fully read, understood, and accepted the modified privacy agreement and are bound by it.

11.2 We may decide to develop and provide application updates on our own, which may include upgrades, error fixes, patches, other error corrections, and/or new features (collectively referred to as "updates"). Updates may also modify or remove some or all features and functions. All updates will be considered part of the application and will apply to all terms and rules of this agreement.

Depending on the user's product settings, when the product is connected to Fleet Service, you may receive notifications or prompts about downloading and installing available updates. You have the right to choose to download and install all updates and confirm your agreement to the privacy policy. If you fail to do so, the application or some of its functions may not function properly.

11.3 This privacy agreement will be subject to periodic updates based on actual needs. The effective date of this version is: [Date, Month, Year].

11.4 As our business evolves, our privacy policy will be updated from time to time. We will post any changes to the privacy policy.

11.5 The subject definitions involved in this privacy policy are as follows:

Customer: Refers to the owner or rights holder of Chervon equipment, usually the one who legally acquires ownership of Chervon equipment, establishes a purchase and sale contract relationship with Chervon (typically refers to the purchaser of Chervon equipment), has the right to decide on the use of Chervon equipment, and creates an account for the use of Chervon equipment on the Chervon Fleet Service platform on behalf of the equipment's use. A customer is also a user or platform user, and the customer should ensure consistency with the user or platform user. Regardless of whether the customer's self-set identity is consistent with the user or platform user, as the rights holder of Chervon equipment, we have the right to believe that the user or platform user and their authorized actions are authorized and agreed upon by the customer, and the customer must be legally responsible for the actions of the user or platform user and their authorized persons.

User or Platform User: Refers to the customer mentioned above, who registers and logs in as an enterprise or individual merchant on the Chervon Fleet Services platform, becoming a user on this platform, referred to as "User" or "Platform User" in this agreement.

Authorized Person: Refers to individuals authorized by the above platform user to use the Chervon Fleet Services platform and services or those who can use some functions. The permissions and categories of authorized persons are entirely determined by the customer and the platform user, but are usually the employees or representatives of the customer and the platform user. In this agreement, they are referred to as "you."

Release Date: [04/25/2024]

Effective Date: [04/25/2024]